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Customer relationship management Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, social media. They allow businesses to learn more about their target audiences and how to best cater for their needs, thus retaining customers and driving sales growth.
Operations management Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in meeting customer requirements.
Stock market A stock market, equity market, or share market is the aggregation of buyers and sellers of stocks (also called shares), which represent ownership claims on businesses; these may include securities listed on a public stock exchange, as well as stock that is only traded privately, such as shares of private companies which are sold to investors through equity crowdfunding platforms. Investment is usually made with an investment strategy in mind.
Competition (economics) In economics, competition is a scenario where different economic firms are in contention to obtain goods that are limited by varying the elements of the marketing mix: price, product, promotion and place. In classical economic thought, competition causes commercial firms to develop new products, services and technologies, which would give consumers greater selection and better products.
Technology Technology is the result of accumulated knowledge and application of skills, methods, and processes used in industrial production and scientific research. Technology is embedded in the operation of all machines, with or without detailed knowledge of their function, for the intended purpose of an organization.
Information technology Information technology (IT) is the use of computers to create, process, store, retrieve, and exchange all kinds of electronic data and information. IT is typically used within the context of business operations as opposed to personal or entertainment technologies.
Educational technology Educational technology (commonly abbreviated as edutech, or edtech) is the combined use of computer hardware, software, and educational theory and practice to facilitate learning. When referred to with its abbreviation, edtech, it is often referring to the industry of companies that create educational technology.In addition to practical educational experience, educational technology is based on theoretical knowledge from various disciplines such as communication, education, psychology, sociology, artificial intelligence, and computer science.
Technology company A technology company (or tech company) is an electronics-based technological company, including, for example, business relating to digital electronics, software, and internet-related services, such as e-commerce services.\n\n\n== Details ==\nAccording to Fortune, as of 2020, the ten largest technology companies by revenue are: Apple Inc., Samsung, Foxconn, Alphabet Inc., Microsoft, Huawei, Dell Technologies, Hitachi, IBM, and Sony.
Competitive advantage In business, a competitive advantage is the attribute that allows an organization to outperform its competitors.\nA competitive advantage may include access to natural resources, such as high-grade ores or a low-cost power source, highly skilled labor, geographic location, high entry barriers, and access to new technology.
Operation Mincemeat Operation Mincemeat was a successful British deception operation of the Second World War to disguise the 1943 Allied invasion of Sicily. Two members of British intelligence obtained the body of Glyndwr Michael, a tramp who died from eating rat poison, dressed him as an officer of the Royal Marines and placed personal items on him identifying him as the fictitious Captain (Acting Major) William Martin.
Emergency operations center An emergency operations center (EOC) is a central command and control facility responsible for carrying out the principles of emergency preparedness and emergency management, or disaster management functions at a strategic level during an emergency, and ensuring the continuity of operation of a company, political subdivision or other organization.\nAn EOC is responsible for strategic direction and operational decisions and does not normally directly control field assets, instead leaving tactical decisions to lower commands.
Mobile broadband Mobile broadband is the marketing term for wireless Internet access via mobile networks. Access to the network can be made through a portable modem, wireless modem, or a tablet/smartphone (possibly tethered) or other mobile device.
Competitor analysis Competitive analysis in marketing and strategic management is an assessment of the strengths and weaknesses of current and potential competitors. This analysis provides both an offensive and defensive strategic context to identify opportunities and threats.
Competitors for the Crown of Scotland When the crown of Scotland became vacant in September 1290 on the death of the seven-year-old child Queen Margaret, 13 claimants to the throne came forward. Those with the most credible claims were John Balliol, Robert Bruce, John Hastings and Floris V, Count of Holland.
Competitor backlinking Competitor backlinking is a search engine optimization strategy that involves analyzing the backlinks of competing websites within a vertical search. The outcome of this activity is designed to increase organic search engine rankings and to gain an understanding of the link building strategies used by business competitors.By analyzing the backlinks to competitor websites, it is possible to gain a benchmark on the number of links and the quality of links that is required for high search engine rankings.
List of female fitness and figure competitors This is a list of female fitness and figure competitors.\n\n\n== A ==\nJelena Abbou\n\n\n== B ==\nLauren Beckham\nAlexandra Béres\nSharon Bruneau\n\n\n== C ==\nNatalie Montgomery-Carroll\nJen Cassetty\nKim Chizevsky\nSusie Curry\n\n\n== D ==\nDebbie Dobbins\nNicole Duncan\n\n\n== E ==\nJamie Eason\nAlexis Ellis\n\n\n== F ==\nAmy Fadhli\nJaime Franklin\n\n\n== G ==\nAdela García \nConnie Garner\nElaine Goodlad\nTracey Greenwood\nOksana Grishina\n\n\n== H ==\nMallory Haldeman\nVanda Hădărean\nJen Hendershott\nSoleivi Hernandez\nApril Hunter\n\n\n== I ==\n\n\n== J ==\nTsianina Joelson\n\n\n== K ==\nAdria Montgomery-Klein\nAshley Kaltwasser\n\n\n== L ==\nLauren Lillo\nMary Elizabeth Lado\nTammie Leady\nJennifer Nicole Lee\nAmber Littlejohn\nJulie Lohre\nJenny Lynn\n\n\n== M ==\nTimea Majorová\nLinda Maxwell\nDavana Medina\nJodi Leigh Miller\nChisato Mishima\n\n\n== N ==\nKim Nielsen\n\n\n== O ==\n\n\n== P ==\nVicky Pratt\nElena Panova\nChristine Pomponio-Pate\nCathy Priest\n\n\n== Q ==\n\n\n== R ==\nMaite Richert\nCharlene Rink\nKelly Ryan\n\n\n== S ==\nErin Stern\nCarol Semple-Marzetta\nKrisztina Sereny\nTrish Stratus (Patricia Anne Stratigias)\n\n\n== T ==\nKristi Tauti\nJennifer Thomas\n\n\n== U ==\n\n\n== V ==\nLisa Marie Varon\n\n\n== W ==\nLatisha Wilder\nTorrie Wilson\nLyen Wong\nJenny Worth\nNicole Wilkins\n\n\n== Y ==\n\n\n== Z ==\nMarietta Žigalová\nMalika Zitouni\n\n\n== See also ==\nList of female bodybuilders\n\n\n== References ==\nThere has been a rise in the number of women wanting to compete as fitness models.
List of Dancing with the Stars (American TV series) competitors Dancing with the Stars is an American reality television show in which celebrity contestants and professional dance partners compete to be the best dancers, as determined by the show's judges and public voting. The series first broadcast in 2005, and thirty complete seasons have aired on ABC. During each season, competitors are progressively eliminated on the basis of public voting and scores received from the judges until only a few contestants remain.
Competitor Group Competitor Group, Inc. (CGI) is a privately held, for-profit, sports marketing and management company based in Mira Mesa, San Diego, California.
Rules of Acquisition In the fictional Star Trek universe, the Rules of Acquisition are a collection of sacred business proverbs of the ultra-capitalist race known as the Ferengi.\nThe first mention of rules in the Star Trek universe was in "The Nagus", an episode of the TV series Star Trek: Deep Space Nine (Season 1, Episode 10).
Resource acquisition is initialization Resource acquisition is initialization (RAII) is a programming idiom used in several object-oriented, statically-typed programming languages to describe a particular language behavior. In RAII, holding a resource is a class invariant, and is tied to object lifetime.
Language acquisition device The Language Acquisition Device (LAD) is a claim from language acquisition research proposed by Noam Chomsky in the 1960s. The LAD concept is a purported instinctive mental capacity which enables an infant to acquire and produce language.
Charter Communications Charter Communications, Inc., is an American telecommunications and mass media company with services branded as Spectrum. With over 26 million customers in 41 states, it is the second-largest cable operator in the United States by subscribers, just behind Comcast, and third-largest pay TV operator behind Comcast and AT&T. Charter is the fifth-largest telephone provider based on number of residential lines.
Statistical significance In statistical hypothesis testing, a result has statistical significance when it is very unlikely to have occurred given the null hypothesis. More precisely, a study's defined significance level, denoted by \n \n \n \n α\n \n \n {\displaystyle \alpha }\n , is the probability of the study rejecting the null hypothesis, given that the null hypothesis is true; and the p-value of a result, \n \n \n \n p\n \n \n {\displaystyle p}\n , is the probability of obtaining a result at least as extreme, given that the null hypothesis is true.
Pancytopenia Pancytopenia is a medical condition in which there is significant reduction in the number of almost all blood cells (red blood cells, white blood cells, platelets, monocytes, lymphocytes, etc.).\nIf only two parameters from the complete blood count are low, the term bicytopenia can be used.
Same-sex marriage in the United States The availability of legally recognized same-sex marriage in the United States expanded from one state (Massachusetts) in 2004 to all fifty states in 2015 through various court rulings, state legislation, and direct popular votes. States each have separate marriage laws, which must adhere to rulings by the Supreme Court of the United States that recognize marriage as a fundamental right guaranteed by both the Due Process Clause and the Equal Protection Clause of the Fourteenth Amendment to the United States Constitution, as first established in the 1967 landmark civil rights case of Loving v.
Sobel test In statistics, the Sobel test is a method of testing the significance of a mediation effect. The test is based on the work of Michael E. Sobel, a statistics professor at Columbia University in New York, NY, and is an application of the delta method.
Malcom McLean Malcolm Purcell McLean (November 14, 1913 – May 25, 2001; later known as Malcom McLean) was an American businessman. He was a transport entrepreneur who developed the modern intermodal shipping container, which revolutionized transport and international trade in the second half of the twentieth century.
List of the busiest airports in Europe This is a list of the 100 busiest airports in Europe, ranked by total passengers per year, including both terminal and transit passengers. Data is for 2021 and is sourced individually for each airport and from a variety of sources, normally the national aviation authority statistics, or those of the airport operator.
Avena fatua Avena fatua is a species of grass in the oat genus. It is known as the common wild oat.
Proprietary software Proprietary software, also known as non-free software or closed-source software, is computer software for which the software's publisher or another person reserves some licensing rights to use, modify, share modifications, or share the software, restricting user freedom with the software they lease. It is the opposite of open-source or free software.
Consolidated B-24 Liberator The Consolidated B-24 Liberator is an American heavy bomber, designed by Consolidated Aircraft of San Diego, California. It was known within the company as the Model 32, and some initial production aircraft were laid down as export models designated as various LB-30s, in the Land Bomber design category.
Debt consolidation Debt consolidation is a form of debt refinancing that entails taking out one loan to pay off many others. This commonly refers to a personal finance process of individuals addressing high consumer debt, but occasionally it can also refer to a country's fiscal approach to consolidate corporate debt or government debt.
Anosmia Anosmia, also known as smell blindness, is the loss of the ability to detect one or more smells. Anosmia may be temporary or permanent.
Dante (networking) Dante is a combination of software, hardware, and network protocols that delivers uncompressed, multi-channel, low-latency digital audio over a standard Ethernet network using Layer 3 IP packets. Developed in 2006 by a Sydney-based company named Audinate, Dante builds on previous audio over Ethernet and audio over IP technologies.
Google Play Google Play, also branded as the Google Play Store and formerly Android Market, is a digital distribution service operated and developed by Google. It serves as the official app store for certified devices running on the Android operating system and its derivatives as well as Chrome OS, allowing users to browse and download applications developed with the Android software development kit (SDK) and published through Google.
Risk Factors
ARRIS GROUP INC Item 1A Risk Factors Our business is dependent on customers’ capital spending on broadband communication systems, and reductions by customers in capital spending would adversely affect our business
Our performance has been largely dependent on customers’ capital spending for constructing, rebuilding, maintaining or upgrading broadband communications systems
Capital spending in the telecommunications industry is cyclical
A variety of factors will affect the amount of capital spending, and therefore, our sales and profits, including: • general economic conditions; • availability and cost of capital; • other demands and opportunities for capital; • regulations; • demands for network services; • competition and technology; • real or perceived trends or uncertainties in these factors; and • acceptance of new services offered by our customers
Developments in the industry and in the capital markets over the past several years reduced access to funding for our customers in the past and caused delays in the timing and scale of deployments of our equipment, as well as the postponement or cancellation of certain projects by our customers
In addition, we and other vendors received notification from several customers that they were canceling projects or scaling back projects or delaying orders to allow them to reduce inventory levels which were in excess of their then current deployment requirements
Further, several of our customers have accumulated significant levels of debt
In particular, Adelphia has been operating in bankruptcy since the first half of 2002 and Cabovisao’s Canadian parent, Csii, has been operating under bankruptcy protection since the middle of 2003
Even if the financial health of those companies and other customers improves, we cannot assure you that these customers will be in a position to purchase new equipment at levels we have seen in the past
In addition, the bankruptcy filing of Adelphia in June 2002 has further heightened concerns in the financial markets about the domestic cable industry
The concern, coupled with the current uncertainty and volatile capital markets, has affected the market values of domestic cable operators and may further restrict their access to capital
The markets in which we operate are intensely competitive, and competitive pressures may adversely affect our results of operations
The markets for broadband communication systems are extremely competitive and dynamic, requiring the companies that compete in these markets to react quickly and capitalize on change
This will require us to retain skilled and experienced personnel as well as deploy substantial resources toward meeting the ever-changing demands of the industry
We compete with national and international manufacturers, distributors and wholesalers including many companies larger than ARRIS Our major competitors include: • Big Band Networks; • Cisco Systems, Inc
; • Motorola, Inc
; and • TVC Communications, Inc
announced that Cisco will acquire Scientific-Atlanta
The acquisition was completed in February of 2006
15 _________________________________________________________________ [71]Table of Contents The rapid technological changes occurring in the broadband markets may lead to the entry of new competitors, including those with substantially greater resources than ours
Because the markets in which we compete are characterized by rapid growth and, in some cases, low barriers to entry, smaller niche market companies and start-up ventures also may become principal competitors in the future
Actions by existing competitors and the entry of new competitors may have an adverse effect on our sales and profitability
The broadband communications industry is further characterized by rapid technological change
In the future, technological advances could lead to the obsolescence of some of our current products, which could have a material adverse effect on our business
Further, many of our larger competitors are in a better position to withstand any significant reduction in capital spending by customers in these markets
They often have broader product lines and market focus and therefore will not be as susceptible to downturns in a particular market
In addition, several of our competitors have been in operation longer than we have been, and therefore they have more long-standing and established relationships with domestic and foreign broadband service users
We may not be able to compete successfully in the future, and competition may harm our business
Our business has primarily come from several key customers
The loss of one of these customers or a significant reduction in services to one of these customers would have a material adverse effect on our business
Our four largest customers (including their affiliates, as applicable) are Comcast, Cox Communications, Liberty Media International, and Time-Warner Cable
For the year ended December 31, 2005, sales to Comcast accounted for approximately 24dtta0prca, sales to Cox Communications accounted for approximately 17dtta2prca of our total revenues, sales to Liberty Media International accounted for approximately 15dtta3prca, and sales to Time-Warner Cable accounted for approximately 10dtta6prca
The loss of any of these customers, or one of our other large customers, or a significant reduction in the products or services provided to any of them would have a material adverse impact on our business
The broadband products that we develop and sell are subject to technological change and a trend towards open standards, which may impact our future sales and margins
The broadband products we sell are subject to continuous technological evolution
This trend also is expected to increase the number of competitors and drive capital costs per subscriber deployed down
These factors may adversely impact both our future revenues and margins
We have anti-takeover defenses that could delay or prevent an acquisition of our company
On October 3, 2002, our Board of Directors approved the adoption of a shareholder rights plan (commonly known as a “poison pill”)
This plan is not intended to prevent a takeover, but is intended to protect and maximize the value of shareholders’ interests
This plan could make it more difficult for a third party to acquire us or may delay that process
Products currently under development may fail to realize anticipated benefits
Rapidly changing technologies, evolving industry standards, frequent new product introductions and relatively short product life cycles characterize the markets for our products
The technology applications that we are currently developing may not ultimately be successful
Even if the products in development are successfully brought to market, they may not be widely used or we may not be able to successfully exploit these technology applications
To compete successfully, we must quickly design, develop, manufacture and sell 16 _________________________________________________________________ [72]Table of Contents new or enhanced products that provide increasingly higher levels of performance and reliability
However, we may not be able to successfully develop or introduce these products if our products: • are not cost-effective; • are not brought to market in a timely manner; • fail to achieve market acceptance; or • fail to meet industry certification standards
Furthermore, our competitors may develop similar or alternative new technology applications that, if successful, could have a material adverse effect on us
Our strategic alliances are based on business relationships that have not been the subject of written agreements expressly providing for the alliance to continue for a significant period of time
The loss of a strategic partner could have a material adverse effect on the progress of new products under development with that partner
Consolidations in the telecommunications industry could result in delays or reductions in purchases of products, which would have a material adverse effect on our business
The telecommunications industry has experienced the consolidation of many industry participants, and this trend may continue
For instance, in November 2005, Cox Communications announced a definitive agreement to sell some of its cable television systems to Cebridge Connections and, in April 2005, Adelphia announced that its assets were going to be acquired by Comcast and Time Warner
When consolidations occur, it is possible that the acquirer will not continue using the same suppliers, thereby possibly resulting in an immediate or future elimination of sales opportunities for us or our competitors, depending upon who had the business initially
Consolidations also could result in delays in purchasing decisions by the merged businesses
The purchasing decisions of the merged companies could have a material adverse effect on our business
Mergers among the supplier base also have increased, and this trend may continue
For example, in the fourth quarter of 2005, Cisco Systems, Inc
and Scientific-Atlanta, Inc
announced that Cisco would acquire Scientific-Atlanta
Larger combined companies with pooled capital resources may be able to provide solution alternatives with which we would be put at a disadvantage to compete
The larger breadth of product offerings by these consolidated suppliers could result in customers electing to trim their supplier base for the advantages of one-stop shopping solutions for all of their product needs
Consolidation of the supplier base could have a material adverse effect on our business
Acquisitions can involve significant risks
We routinely consider acquisitions of, or investments in, other businesses
There are a number of risks attendant to any acquisition, including the possibility that we will overvalue the assets to be purchased, that we will not be able to successfully integrate the acquired business or assets, and that we will not be able to produce the expected level of profitability from the acquired business or assets
In addition, we might incur substantial indebtedness in order to finance an acquisition, which could require substantial payments in the future, and we might issue common stock or other securities to pay for an acquisition, in which event the acquisition may ultimately prove to be dilutive to our current stockholders
As a result, the impact of any acquisition on our future performance may not be as favorable as expected and actually may be adverse
Our success depends in large part on our ability to attract and retain qualified personnel in all facets of our operations
Competition for qualified personnel is intense, and we may not be successful in attracting and retaining key executives, marketing, engineering, technical support and sales personnel, which could impact our ability to maintain and grow our operations
Our future success will depend, to a significant extent, on the ability of our management to operate effectively
In the past, competitors and others have attempted to recruit our employees and in the future, their attempts may continue
The loss of services of any key personnel, the 17 _________________________________________________________________ [73]Table of Contents inability to attract and retain qualified personnel in the future or delays in hiring required personnel, particularly engineers and other technical professionals, could negatively affect our business
We are substantially dependent on contract manufacturers, and an inability to obtain adequate and timely delivery of supplies could adversely affect our business
Many components, subassemblies and modules necessary for the manufacture or integration of our products are obtained from a sole supplier or a limited group of suppliers
Our reliance on sole or limited suppliers, particularly foreign suppliers, and our reliance on subcontractors involves several risks including a potential inability to obtain an adequate supply of required components, subassemblies or modules and reduced control over pricing, quality and timely delivery of components, subassemblies or modules
Historically, we have not generally maintained long-term agreements with any of our suppliers or subcontractors
An inability to obtain adequate deliveries or any other circumstance that would require us to seek alternative sources of supply could affect our ability to ship products on a timely basis
Any inability to reliably ship our products on time could damage relationships with current and prospective customers and harm our business
Our international operations may be adversely affected by any decline in the demand for broadband systems designs and equipment in international markets
Sales of broadband communications equipment into international markets are an important part of our business
The entire line of our products is marketed and made available to existing and potential international customers
In addition, United States broadband system designs and equipment are increasingly being employed in international markets, where market penetration is relatively lower than in the United States
While international operations are expected to comprise an integral part of our future business, international markets may no longer continue to develop at the current rate, or at all
We may fail to receive additional contracts to supply equipment in these markets
Our international operations may be adversely affected by changes in the foreign laws in the countries in which our manufacturers and assemblers have plants
A significant portion of our products are manufactured or assembled in China, Ireland, Mexico, the Philippines, and other countries outside of the United States
The governments of the foreign countries in which our products are manufactured may pass laws that impair our operations, such as laws that impose exorbitant tax obligations or nationalize these manufacturing facilities
We face risks relating to currency fluctuations and currency exchange
We may encounter difficulties in converting our earnings from international operations to US dollars for use in the United States
These obstacles may include problems moving funds out of the countries in which the funds were earned and difficulties in collecting accounts receivable in foreign countries where the usual accounts receivable payment cycle is longer
We are exposed to various market risk factors such as fluctuating interest rates and changes in foreign currency rates
These risk factors can impact our results of operations, cash flows and financial position
We manage these risks through regular operating and financing activities and periodically use derivative financial instruments such as foreign exchange forward contracts
There can be no assurance that our risk management strategies will be effective
Our profitability has been, and may continue to be, volatile, which could adversely affect the price of our stock
We have experienced several years with significant operating losses
Although we have been profitable in the past, we may not be profitable or meet the level of expectations of the investment community in the future, which could have a material adverse impact on our stock price
In addition, our operating results may be adversely affected by the timing of sales or a shift in our product mix
18 _________________________________________________________________ [74]Table of Contents We may face higher costs associated with protecting our intellectual property
Our future success depends in part upon our proprietary technology, product development, technological expertise and distribution channels
We cannot predict whether we can protect our technology or whether competitors can develop similar technology independently
We have received and may continue to receive from third parties, including some of our competitors, notices claiming that we have infringed upon third-party patents or other proprietary rights
Any of these claims, whether with or without merit, could result in costly litigation, divert the time, attention and resources of our management, delay our product shipments, or require us to enter into royalty or licensing agreements
If a claim of product infringement against us is successful and we fail to obtain a license or develop non-infringing technology, our business and operating results could be adversely affected